Job Description

Summary:
Seeking a positive, team-oriented individual that wants to become a front desk receptionist in a fast-paced medical office. Provides administrative functions including, but not limited to patient transport, answering phones, general administrative duties, maintaining a clean facility environment, and maintaining supplies.

Pay: $15 - $17 per hour

Our office is multi-discipline and requires excellent multi-tasking and customer service skills. Answering multi phone lines, verifying insurance, billing claims, obtaining authorization while handling the day to day at a busy office. Training will be provided by our experienced front desk staff.

Benefits include Health insurance, paid vacation, holiday and 401k. Merit reviews are done once a year and are based on performance.

Essential Duties and Responsibilities

• Checks patients in and out.
• Registers patients, collecting co-pays and deposits at the front desk.
• Prepares all necessary documents for patients to complete including new patient paperwork, insurance cards, notice of privacy practices.
• Creates new patient charts and pulls existing charts as needed.
• Files documentation into charts.
• Maintains the confidentiality, security, and physician safety of patient’s medical records.
• Maintains a pre-determined, organized medical record format.
• Interacts with physician/office personnel in a friendly manner.
• Answers the phone in a friendly manner and directs all calls appropriately.
• Adheres to facilities clinical guidelines as they relate to this position.
• Completes annual mandatory training by the due date as assigned.
• Receives and directs phone calls, schedule appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients.
• Obtains and records patient medical histories, vitals, test results, and other information for medical records while maintaining strict confidentiality.
• Prepares examination rooms.
• Delivers compassionate support, attention, and assistance to patients and families.
• Ensures compliance with all health care regulations, including HIPAA and OSHA.

Education & Experience:

• High school diploma or GED required.
• At least one year of experience in an administrative role.
• Previous employment in a healthcare facility experience preferred.

Required Skills & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently.
• Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Knowledge of medical terminology and spelling and office ethics.

Physical Demands:

• Required to sit, stand and/or walk for long periods.
• Must be able to communicate with or without reasonable accommodations – speak and hear.
• Able to use both hands to finger, handle, or feel, and reach with hands and arms.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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