Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
This position will be working remote from Florida.
Position Summary:
The Manager, Contact Center Analytics & Solutions manages the analysis and examination of the business to define needs and/or opportunities, managing the gathering and analysis of data and formulating a recommended course of action. Has responsibility across all the global contact centers, across all brands and markets. A specific focus on trends and leadership in revenue performance forecasting is crucial to this role. This role is responsible for seeing projects through from start to finish while managing a team of analysts and managing resources across the technical divide. Has responsibility for all areas within the contact centers to define metrics that will assist the business with goals as set forth by organization. Understands, analyzes and documents data to deliver informative, well-organized presentations to senior and executive management regarding processed forms i.e. guest satisfaction, enrollments, guest demographics, employee satisfaction, etc. Manages the development of functional and system specifications.
Essential Duties and Responsibilities:
Qualifications, Knowledge, and Skills:
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
#LI-AZ1
Contego Investigative Services, LLC, a division of Charles Taylor, is a leading nationwide Investigative Services company with offices located... ...successful global provider of professional services to the insurance industry. We are currently seeking part-time, top tier...
...Pharmacy Manager Posting Date: Aug 23, 2024 Location: Broken Arrow, OK Company: Brookshire Grocery Company Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 209 stores in four states Texas, Louisiana...
...operational processes. Documentation: Document the safe and secure usage of internally and externally developed tools according to... ...experience. Experience: 5+ years of experience in related fields. Clearance: TS with the ability to obtain SCI. TS/SCI eligibility is...
...Remote work in Nevada Only Are you a dynamic communicator with a passion for engaging... ...is actively seeking Nevada based Phone Survey Agents who meet the technical requirements... ...trained, the agents will be working from home. Work Schedule: Monday through Friday...
ASSISTANT PORT FACILITIES SECURITY OFFICERThis position is responsible for deterring and/or effectively responding to Island incidents involving violations of the GuestCrew Conduct Policy or other island incidents as required by the General Manager. Reporting to the...