Company : Local Airline
Location : Mosta Malta
Starting Date : August 26 2024
Are you passionate about providing exceptional customer service Do you thrive in a fastpaced environment If so we have the perfect opportunity for you!
Job Description:
As a Italian Speaking Contact Centre Agent at our local airline in Mosta Malta you will be the first point of contact for our customers. You will assist customers with their inquiries provide information about flight schedules assist with bookings and handle any issues or concerns that may arise. Your primary goal will be to ensure that every customer has a positive experience with our airline.
Responsibilities:
Answering incoming calls and responding to customer inquiries
Providing information about flight schedules fares and services
Assisting customers with booking flights and making changes to existing reservations
Resolving customer complaints and issues in a professional and timely manner
Maintaining accurate records of customer interactions and transactions
Requirements:
Excellent communication skills (both Italian& english)
Customer serviceoriented mindset
Ability to work in a fastpaced environment
Strong problemsolving skills
Remote Work :
No
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