Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform and document support on laptops, desktops, software, phones, printers and networking equipment for The Goodman Group local and remote facilities.
• Performs workstation and server troubleshooting to isolate and diagnose common software and hardware problems.
• Upgrades system hardware and software components as required.
• Responds to the needs of questions of users concerning their access of resources on the network.
• Other duties as assigned by management.

Required Knowledge, Skills, and Abilities:

• Familiar with Windows 10 and 11 operating systems
• Proficient with Microsoft Office Suite and Microsoft and Google browsers
• Strong customer service, organization and documentation skills
• High level of production and attention to detail
• Function as part of a close-knit team
• Must be functional in use, configuration and basic administration of Microsoft operating systems.
• Must be extremely customer oriented and be able to deal with people on all levels regarding information technology issues.
• Familiar with and able to use basic hand tools associated with IT duties.
• Maintaining regular attendance.
• Performing the essential functions of the position, with or without reasonable accommodations.
• Basic telephone skills.

Education and Experience:

• Associates Degree from a 2-year university or technical school or equivalent experience
• High school diploma or general education degree (GED).
• A minimum of 2 – 3 years of experience as help desk support or computer/network technician with experience in PC troubleshooting and configuration.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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