Located in West Palm Beach, along the beautiful coastline of Florida, Chick-fil-A Northlake Boulevard is run by Neil Hannon, who has been a Chick-fil-A Owner/Operator for over 20 years! Neil is driven, successful and passionate about growing the business and serving, supporting, and developing his 100+ team members. Neil and his team are also excited to serve in the community and various ministries. They embody the mindset of servant leadership, hard work, humility, customer service, and hospitality.
POSITION OBJECTIVE:
Chick-fil-A Northlake Boulevard is seeking a Director of Operations who will greatly impact the business. After an initial training period, this leader will rotate through several Director level positions in order to gain experience overseeing areas of Hospitality, Kitchen and Drive-Thru. After 2 years of rotating through these roles (each 6-8 months), the candidate will be placed into a more permanent Operations role based on interests, strengths, and needs of the business.
POSITION KEY RESPONSIBILITIES:
• Rotate through multiple aspects of the business to gain knowledge of the total operation.
• Initial training period (3-6 weeks) before launching into the Director development program.
• Months 2-24, serving as the Director over multiple functions of the business—including drive-thru, kitchen, and hospitality.
• Months 24-36, serving as a Director in a more prominent role (i.e. Marketing, Finance, Total Operations).
• Mentor, coach, invest in, and build relationships with a diverse team of people.
• Actively developing team members (4-6 direct reports; 35-45 team members in each area).
• Own the customer service experience for the store through customer satisfaction surveys.
• Celebrate successes while holding team members accountable.
• Ongoing evaluation of business needs and streamlining systems/processes for efficiency.
• Ensure Chick-fil-A Northlake Boulevard is meeting and exceeding all Chick-fil-A standards.
• Build a strong relationship with the Operator and execute the Operator's vision.
COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED
• Bachelor's Degree or higher form of education.
• Degree in Business Management or Hospitality/Restaurant is a plus.
• 4+ years of experience in Management/Leadership.
• Proven track record of leadership experience (business, athletics, clubs, ministry, etc.).
• High emotional intelligence and self-awareness.
• Effectively coach and give direction with enthusiasm, positivity, and energy.
• Driven leader with a growth mindset of continuous improvement.
• Go-getter with the ability to think and create value for the business.
• Willingness and humility to serve others first and “get in the trenches” with fellow team members—must have the gene of “hospitality.”
• Strong Communicator (ability to motivate and lead team members).
DAY IN THE LIFE/SCHEDULE
• Monday- Saturday availability | 50 hours/week | Sunday and one additional day off each week.
• Time Expectations: During the initial phase (3-6 weeks), the new team member will learn every position in the restaurant and work alongside team members. This individual will spend approximately 35 hours/week on shift and 15 hours/week off shift to focus on leadership level responsibilities—developing team members, managing schedules, planning strategy, attending director level meetings, etc.
• Overview: You will spend each day thinking for and leading a multi-million dollar business. You will push 100+ team members to be their best while delivering excellent customer service. You will wear multiple hats and have your hand in Innovation & Strategy, Vision, Accountability, Goal Setting, Employee Training & Development, Reviews, Scheduling, Ordering, Inventory, and Budgeting.
BENEFITS/VACATION
• Paid Time Off (PTO): 2 weeks (accrued over time)
• Health Benefits: Employer will contribute $575/month toward employee’s health insurance (dental/vision/medical; 3 levels- Bronze/Silver/Gold)
• Closed Thanksgiving & Christmas Day.
• Shortened hours for other major holidays.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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