Job Description

Hansen Talent Group is hiring a Client Advocate II to work with a large enterprise in Columbia, SC. This is a hybrid opportunity requiring 2-3 days/week onsite.

What you'll do:

• Responsible for establishing, building, and maintaining sustainable customer relationships.
• Ensures appropriate client communication, client focus, and client control of priorities by coordinating with the client organization at strategic, tactical, and operational levels.
• Works with customer to identify opportunities for innovation, cost reduction, improved efficiencies and business challenges. 
• Acts as a liaison between I/S and customer for assigned business units.
• Ensures that the design and integration of proposed system, software, and hardware solutions leads to the development and growth of the business through effective use of technology.
  

Required Skills and Abilities:

• Basic understanding of Information Technology processes and terminology, high level of organizational skills, non-host (server) technology, Mainframe, and applications of all types.

• Knowledge of the company’s business practices and direction.
• Understanding/knowledge of technological trends used to bring solutions to business units.
• Previous business analysis experience.
• Experience to include working closely with I/T in the development/implementation of systems.
• Demonstrated competency in strategic thinking with strong abilities in client management and relationship building/management along with a service attitude.
• Demonstrated competency in management of resources to meet goals and multiple projects.
• Ability to negotiate terms and scope of work documents.

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