Title: CARE Technical Customer Advocate (CTCA)-2024-1868
Client: Nokia
Location: Remote
Duration: 12 Months
Technical Skills:
Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.
Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.
Troubleshooting Skills: Advanced troubleshooting skills in IP, Unix, or Linux. Ability to utilize network analyzers and tools to diagnose complex network issues.
Nokia Process Knowledge: Familiarity with Nokia's internal processes is a plus.
Communication and Collaboration Skills:
Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Altice.
Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.
Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.
Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.
Additional Requirements:
Project Management: Knowledge of project management principles and methodologies.
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