CARE Technical Customer Advocate (CTCA) Job at Intellectt INC, New Hampshire

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  • Intellectt INC
  • New Hampshire

Job Description

Title: CARE Technical Customer Advocate (CTCA)-2024-1868

Client: Nokia

Location: Remote

Duration: 12 Months

Technical Skills:

Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.

Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.

Troubleshooting Skills: Advanced troubleshooting skills in IP, Unix, or Linux. Ability to utilize network analyzers and tools to diagnose complex network issues.

Nokia Process Knowledge: Familiarity with Nokia's internal processes is a plus.

Communication and Collaboration Skills:

Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Altice.

Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.

Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.

Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.

Additional Requirements:

Project Management: Knowledge of project management principles and methodologies.

Job Tags

Remote job,

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