ABOUT THE ROLE
The Investigation Specialist plays a vital role in protecting the brand integrity of Fox's sites and apps that engage directly with users.
We strive to:
Implement industry-leading trust and safety measures to safeguard our user communities
Develop innovative strategies to enhance community well-being
Foster deeper engagement within user communities and promote exploration of FOX's diverse content offerings
You will work closely with internal and external partners to drive Trust & Safety priorities, including developing and communicating FOX content policy stances on a variety of topics, and establishing a cohesive content moderation schema across FOX businesses. You will be able to pose relevant questions, and answer them by collecting, analyzing and interpreting content
A SNAPSHOT OF YOUR RESPONSIBILITIES
As a Trust and Safety Investigator, you will play a vital role in maintaining the integrity and security of Fox's platforms. Your responsibilities will include reviewing user-generated content and conducting thorough investigations into potential violations of our community guidelines and policies. By working closely with cross-functional teams, you will contribute to creating a safe, respectful, and inclusive environment for all users.
Content Monitoring: Regularly review user-generated content on Fox platforms—including text, images, videos, and other media—to ensure adherence to community guidelines and policies.
Investigations: Conduct thorough investigations into flagged content, user activities, and potential policy violations, gathering and analyzing evidence to inform decisions.
Policy Enforcement: Apply company policies consistently and fairly to determine appropriate actions, such as content removal, user warnings, or account suspensions.
Documentation and Reporting: Record investigation outcomes and actions taken, prepare comprehensive reports for internal stakeholders, and maintain detailed records of all cases.
Collaboration: Partner with cross-functional teams—including Legal, Customer Support, and Product—to resolve complex cases and enhance platform safety.
Trend Identification: Monitor and analyze emerging trends in user behavior to proactively identify potential risks and recommend policy improvements.
WHAT YOU WILL NEED
Bachelor’s degree in Criminal Justice, a related field, or equivalent professional experience.
Demonstrated experience in content moderation, investigations, or a similar role.
Strong analytical and problem-solving skills with a keen attention to detail.
Exceptional written and verbal communication abilities.
Capability to handle sensitive and potentially distressing content with professionalism and discretion.
Proven ability to maintain objectivity when managing sensitive or impactful content.
Adept at working independently and collaboratively in a dynamic, fast-paced environment.
Strong ethical judgment and a commitment to upholding community standards.
NICE TO HAVE, BUT NOT A DEAL BREAKER
Experience in digital forensics or online investigations.
Understanding of legal and regulatory frameworks related to online content.
Proven ability to manage and evaluate diverse content types across various mediums.
Familiarity with social media platforms and the dynamics of online communities.
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