Job Description
Overview
Join a leading security and facility services company that values your contribution and offers a workplace where diversity, inclusion, and professional growth are at the forefront. We provide a comprehensive benefits package including medical, dental, vision coverage, life insurance, retirement plans, employee assistance programs, and company discounts for most full-time positions.
Job Description
Pay Rate: $24.00/Hr
Exceptional Perks & Benefits!
As a Security Operations Center (SOC) Analyst, you will play a pivotal role in enhancing the security mission within our client's Regional Security Operations Center (RSOC) and Global Security Operations Center (GSOC). You will be responsible for overseeing operations within the GPS control room across all client sites in your region. Your mission is to collaborate with leadership to ensure best practices that safeguard our people, buildings, and assets.
In this role, you will protect clients across various sectors including Commercial Real Estate, Healthcare, Education, and Government.
Responsibilities:
- Deliver exceptional customer service by executing safety and security protocols, site-specific policies, and emergency response activities.
- Respond to incidents and critical situations with a calm, problem-solving approach.
- Conduct regular and random patrols around the business and perimeter, with working conditions varying by client site.
- Adhere to RSOC and GSOC standard operating procedures, managing the SOC in shift patterns as required.
- Provide top-notch service to local and remote client sites, emphasizing the security and safety of client staff, assets, and information.
- Monitor operational network video cameras and operate all SOC technologies, including network video and access control systems.
- Coordinate actions and responses to incidents and alarm activations.
- Prepare reports for the SOC Shift Manager to share with GPS management on a daily/weekly/monthly basis, delivering high-quality written and verbal reports as needed.
- Handle telephone inquiries and maintain accurate logs of events.
- Actively monitor and respond to critical systems alarms, such as physical security systems alarms and fire panels.
- Contribute to world-class Global Security services by understanding and working closely with technical security implementations and incident management programs.
- Serve as the initial point of contact in emergency situations that may affect employee health and safety.
- Communicate effectively with internal and external responders during critical incidents.
- Foster cross-organizational relationships to encourage risk information sharing.
- Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations.
- Monitor multiple screens, systems, and events simultaneously, with the ability to shift priorities as needed.
Minimum Requirements:
- At least two (2) years of security operations experience or previous experience in a Global Security, Command, or similar 24x7 operations center environment.
- Experience in basic security analysis, problem-solving, handling preliminary inquiries, incident assessment, and triaging reports.
- High proficiency in IT applications, data entry and retrieval, and keyboard skills with a typing speed of at least 25wpm and at least 75% accuracy.
- Basic knowledge of technical elements associated with security systems, such as IP networks, servers, and LAN/WAN.
- Basic understanding of data protection policies, such as GDPR, and the importance of keeping sensitive information secure.
- Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient, and timely manner with minimal supervision when appropriate.
- Evidence of continuous professional development (CPD).
- Demonstrated ability to take initiative, handle multiple assignments, prioritize tasks, and meet deadlines.
- Proficiency in all Microsoft Office applications and effective utilization of office management technology.
- Professional demeanor, articulate communication, and the ability to exercise good independent judgment and discretion. Must maintain correspondence, discussions, and materials in strictest confidence. Ability to work overtime as needed.
- Current state driver's license, clean driving record (no points in the prior 3 years), minimum level of insurance as required by company policy, and ability to safely operate a vehicle.
- Professional communication skills and the ability to interact at all levels of the organization, including with clients, while functioning as a team player.
- At least 18 years of age for unarmed roles; 21+ years of age for armed roles.
- High school diploma or equivalent, or 5 years of verifiable experience.
- Applicants will be subject to a background investigation and drug screen in accordance with all federal, state, and local laws.
- Licensing requirements may be required prior to employment, subject to state and/or local laws and regulations. A valid driver's license is required for driving positions only.
Perks and Benefits:
- Health insurance and 401k plans for full-time positions.
- Flexible schedules that align with your personal life goals.
- Continuous paid training programs and career advancement opportunities.
- Employee discounts on dining, entertainment, and more through our perks program.
Closing
We are an Equal Opportunity Employer, committed to diversity, inclusion, and professional growth. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis or characteristic protected by law.
If you have questions about Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, need assistance with the online application system, or require an accommodation at any time during the recruitment and/or employment process, please contact our Human Resources department.
Employment Type: Full-Time
Salary: $ 24.00 Per Hour
Job Tags
Hourly pay, Full time, Local area, Flexible hours, Shift work,