Patient Experience Program Director Job at Clinical Management Consultants, Vail, AZ

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  • Clinical Management Consultants
  • Vail, AZ

Job Description

A unique hospital leadership opportunity is now available with an outstanding hospital organization in Southern Arizona! This reputable medical center seeks to add a Director of Patient Experience Program to the team.

The Hospital Service Excellence Director will have the wonderful opportunity to manage the organizational Patient Experience Program, developing and enhancing all patient experience activities across the healthcare system. The leader of the Service Excellence Program will report directly to the Chief Nursing Officer, and will work closely with hospital staff, leadership, and the community to create and implement effective, patient-centered strategies. The Hospital Director Patient Experience Services will measure goal effectiveness, prepare leadership reports, and facilitate problem-solving and resolution. This leader will also ensure compliance with regulatory requirements, manage the department budget, and support the organization’s continued commitment to exceptional patient experience and organizational values.

This organization-wide leadership role will work closely with the Quality department and the Lean team. The hiring managers seek a candidate with a solid background in nursing, social work, case management, or related healthcare field. Knowledge of patient rights, CMS Centers for Medicare & Medicaid Services regulations, and hospital best practices will be crucial in this leadership role. This team is seeking a motivating leader who fosters an environment of excellence in every part of the patient care process.

This 450+ bed short-term acute care hospital and Pediatric Trauma Center offers a broad range of services to Arizonans, including award-winning 24-hour Emergency Services, Women’s and Children’s Services, Orthopedics, Oncology Care, Cardiovascular Care, and Surgical Services. This non-profit medical center has achieved multiple awards in patient care excellence and is well-recognized for its decades of commitment to the community.

Living in Southern Arizona offers a unique blend of desert beauty and a rich cultural tapestry. The Director of Patient Experience Services will enjoy year-round sunshine, plentiful outdoor activities, and a vibrant art scene, combined with an overall excellent cost of living. 

The Executive Director of Hospital Patient Experience will be offered a competitive base salary, relocation package, and sign-on bonus, as well as an extensive benefits package including Medical/Rx, Dental, Vision, HSA, 401k, PTO, in addition to a multitude of discounts for national brands and local offers.

Job Tags

Temporary work, Local area, Outdoor, Relocation package, Relocation bonus,

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