Job Title: Passenger Service Agent
Work Location: Harvest, AL
Job Type: C2C/Fulltime
Job Type: Full-time
Job Description:
From check-in and bag drop to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customer's needs at the heart of everything. This is a customer-facing role with a goal to provide first-class customer service to each traveler we encounter. If you are friendly, and outgoing focusing on outstanding customer service, then let your career take off with a Passenger Service Agent!
Job Responsibilities:
Safety, Security and Compliance:
All Team members have a responsibility and duty while at work to:
Physical Requirements:
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: The agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:
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