Job Description

About Restore Hyper Wellness 

Restore Hyper Wellness is the award-winning creator of Hyper Wellness—a revolutionary new category in health. With over 200 studios across 40 states, we deliver innovative, science-backed therapies that empower our clients to look and feel their best. By joining Restore, you’re part of a movement dedicated to expanding the limits of personal potential and performance to help people do more of what they love. 

Why Join Us? 

• Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation. 
• Impactful Work: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day. 
• Innovation and Collaboration: Work in a dynamic environment where you’ll collaborate across multiple departments, contributing to a comprehensive wellness strategy. 
• Commitment to Employee Wellness: Enjoy complimentary access to Restore’s cutting-edge therapies, including onsite services at our Austin Headquarters office. 
• Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness. 

Role Overview 

Job Title: Medical Practice Manager
Location: Austin, TX
Department: PLLC
Reports to: Chief Nursing Officer
Job Type: Full-time

The Medical Practice Manager will oversee and optimize the operational aspects of Restore's PLLC operations, including provider scheduling, credentialing coordination, compliance management, and visit allocation. Your contributions will directly enhance the efficiency and quality of care delivery across 200+ studios nationwide, ensuring adherence to regulatory standards and operational excellence. As a key leader, you will collaborate with healthcare providers, administrative teams, and leadership to drive innovation and foster a culture of wellness and professional growth.

Key Responsibilities

• Visit Coordination:
• Assist in monitoring client appointments, ensuring optimal allocation of visit types and lengths.
• Work closely with physicians, nurse practitioners, and primary business units to understand needs and alleviate workload through effective visit management.
• Provider Scheduling:
• Create and maintain provider schedules to ensure adequate coverage across all US states and multiple time zones.
• Coordinate with providers to address any scheduling conflicts or gaps in coverage.
• Coordinate volunteer provider staffing to franchise-requested events. 
• Manage visit events on Calendly and ensure all providers assigned to a state are actively able to take appointments.
• Credentialing Coordination:
• Serve as primary point of contact for outsourced credentialing consultant.
• Ensure all provider credentials are up-to-date and in compliance with regulatory requirements.
• Facilitate timely completion of credentialing and re-credentialing processes.
• Compliance Management 
• Manage and oversee the auditor team to ensure compliance with all practice protocols and procedures.
• Coordinate Peer review committee per guidelines. 
• Operational Support:
• Assist with development and implementation of operational policies and procedures.
• Monthly physician payout management.
• Weekly report of nationwide utilization to PLLC Leadership utilizing Tableau and Google Sheets.
• Collaborate with other administrative staff to support overall practice operations and continuous improvement initiatives.
• Identify and facilitate educational needs of staff, ensuring training modules for various visit types and product offerings are up to date.
• Payroll support - verifying hours, ensuring missed punches are corrected for hourly staff.
• Interface with Team Leadership:
• Interface with NP Managers, CNO to identify potential problems and work towards solutions. 
• Provide leadership and guidance to administrative and support staff.
• Foster a positive and collaborative work environment, promoting teamwork and professional development.
• Conduct regular team meetings to discuss operational updates, address challenges, and share best practices.

Requirements

• Education: 
• Bachelors or Associates in Healthcare Administration, Business Administration, or a related field preferred.
• Experience: 
• 2+ years of experience in creating and managing complex provider schedules (bonus if scheduling for telemedicine practices with multiple state coverage).
• Experience in payroll management for 100+ staff.
• Experience in remote practices preferred.
• Skills and Abilities: 
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Proficiency in Google Workspace, Microsoft Office, Tableau, and Calendly.
• Excellent communication and interpersonal skills with the ability to work collaboratively with healthcare providers and staff.
• Proficiency in healthcare management software and electronic health record (EHR) systems.
• Knowledge of credentialing processes and regulatory requirements in the healthcare industry.
• Problem-solving mindset with a proactive approach to addressing operational challenges.

Benefits

• Competitive salary and annual bonus 
• Insurance benefits effective within 30 days of start date
• 401k match up to 4% 
• Monthly fitness reimbursement 
• Flexible PTO 
• Complementary and discounted therapies in-studio and in-office

Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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