EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...Summary: The Royal Caribbean Creative Development & Advanced Concept Design Studio (or Creative Studio) has a balanced mission of enhancing... ...& Illustrator will be responsible forcreating conceptual art and visual assets for product, service, and experience concepts....
1Bachelor degree or above, majoring in Portuguese related majors;2Priority to those who have studied abroad;3Those with translation experience and strong oral skills are preferred. 1Responsible for the company's daily documents, materials, websites and other translation...
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...and full benefits offered We are a leading certified public accounting and business advisory firm that has been in business for over... ...years and supports a variety of industries from Real Estate, Construction, Manufacturing, Technology, Professional Services, Non...
Description***This is a remote/work from home position.***Candidate must reside within our footprint (Select areas of the following... ...seeking a full-time or part-timeBilingual (Spanish/English) Contact Center Specialistto join our small, dedicated Call Center team....