About Us:
Ricci & Associates is a leading independent insurance agency with over 70 years of experience providing tailored insurance solutions. We represent multiple carriers, offering a wide range of coverage options to meet our clients' diverse needs. We are seeking a customer-focused Live Chat Agent to join our team and enhance our client experience by providing prompt, accurate, and professional support through our live chat platform.
Job Summary:
As a Live Chat Agent at Ricci & Associates, you will be the first point of contact for clients seeking assistance through our online chat system. Your primary responsibility will be to provide real-time support to clients, answer inquiries, resolve issues, and guide them through our services and products. This role requires excellent communication skills, a strong understanding of our insurance offerings, and the ability to deliver exceptional customer service.
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What We Offer:
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