Job Description

OVERVIEW: The Captain is responsible for assuring exceptional, first class service for our guests.Captains must maintain a positive, enthusiastic attitude at all time. Captains are also responsible for explaining safety procedures and ensuring all guests safety throughout cruise. While the vessel is underway, the captain is ultimately responsible for all decisions and operations on the cruise vessel. Essential Functions: Provide exceptional service. Must be able to work with children Initiates contact with guests, with a warm welcome and the willingness to assist the guest Must be proactive in anticipating the guests needs Has a very good familiarity with the waters of Table Rock Lake, weather conditions, history of the Goin Jessi and current events of the Big Cedar Lodge property and Bass Pro Shops brand Experience in the operation of inboard motor watercraft and a general mechanical knowledge of carbureted engines With instructions and supervision from the Marina Operations Manager, become familiar with the handling characteristics of the vessel (maneuvering, docking, etc.) Ensure all functions of the vessel are working properly prior to each cruise Check bookings daily and keep availability up to date on an online booking platform Maintain a high level of sanitation on all vessels Always makes decisions with the guests safety and experience in mind Report all accidents or incidents of guest dissatisfaction to Marina Operations Manager Follows all Big Cedar Lodge dress and grooming standards Performs other related duties as assigned Candidate Profile: Skills and Knowledge Must possess and provide current United States Coast Guard OUPV License (six-pack) Experience in the operation of inboard motor watercraft and a general mechanical knowledge of carbureted engines Ability to work on feetfor extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers and crew Able to work in outside weather conditions Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis Have the ability to lift 50 pounds occasionally. Be able to work weekends and holidays, mornings and evenings as business/cruise schedule demands. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Driving Comprehension The ability to operate all vessels without incident/damage occurrence Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests needs assessment, meeting quality standards for services, and evaluation of guest satisfaction. Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

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