IT Service Manager Job at Talent Mingle, Dover, NH

VWZCZmZWVit1NDh2R3ozcE1QRG84QTNRT1E9PQ==
  • Talent Mingle
  • Dover, NH

Job Description

IT Manager (MSP)                                                                                                             $100,000

We are looking for an experienced service manager . The ideal candidate will have 5+ years of experience working for MSPs or proven experience managing IT teams, preferably experience in the areas of
project management, project engineering, vCIO, technical account manager, and team
leadership/management.

The Service Manager will be responsible for the day-to-day service delivery of our help
desk, monitoring and managing our ticket queues, assigning and delegating tasks, and
working as the highest escalation point of the help desk. It is the role of the service
manager to implement and utilize tools to track KPIs and performance of the team,
identify root cause issues, and to keep the team working as efficiently as possible.

Responsibilities:

The Service Manager will be responsible for the day-to-day service delivery of
our help desk, monitoring and managing our ticket queues, assigning and
delegating tasks, and working as the highest escalation point of the help desk
It is the role of the service manager to implement and utilize tools to track KPIs
and performance of the team, identify root cause issues, and to keep the team
working as efficiently as possible

Experience with the following technologies is a plus:
  • • ConnectWise Manage
  • • Datto RMM
  • • BrightGuage
  • • Unifi Networking
  • • Fortinet Firewalls
  • • Dell SonicWALL
  • • MS365/Entra ID

Qualifications:
  • 8+ years of experience working for MSPs or proven experience managing IT teams
  • ConnectWise Manage
  • Unifi Networking
  • Fortinet Firewalls

 

Job Tags

Full time,

Similar Jobs

Drive Time Transports

EXP CDL-A DRIVER, DEDICATED HOME DAILY- HAZMAT REQUIRED $5K BONUS! Job at Drive Time Transports

 ...CDL-A DRIVER NEEDED OUT OF DELAWARE, OH! (must be within 40 miles)$5000 SIGN ON BONUS! MINIMUM 6 MONTHS RECENT TRACTOR TRAILER...  ...ACTIVE HAZMAT ENDORSEMENT REQUIRED AT TIME OF APPLICATION**** HOME DAILY! MONDAY - FRIDAY! (5:00 - 9:00 am start times) Driver... 

McDonald's Corporation

Field Operations Consultant Job at McDonald's Corporation

 ...proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily....  .... Job Description The Field Operations Consultant role conductsobjective restaurant standards evaluations such... 

Washington University in St. Louis

Clinical Data Manager - Neurology | Washington University in St. Louis Job at Washington University in St. Louis

 ...Scheduled Hours 40 Position Summary Acts as DIAN-TU Clinical Data Management functional lead and assists Clinical Operations team with the data management process life cycle (e.g., CRF Design through Database Lock) in coordination with Contract Research... 

Jay Hatfield Chevrolet Buick GMC

Motorsports Setup Tech/Delivery Job at Jay Hatfield Chevrolet Buick GMC

Description of the Role:We are seeking a highly organized and detail-oriented Motorsports Setup Tech/Motorsport Delivery Driver to join our team at our new Jay Hatfield Distribution Center. In this role, you will be responsible for handling the setup, delivery, and maintenance... 

Center of Excellence in Wireless Technology

Entry-Level Data Entry Specialist Job at Center of Excellence in Wireless Technology

Job Summary We are seeking a detail-oriented and organized individual to join our team as a Remote Entry-Level Data Entry Specialist. In this role, you will be responsible for accurately entering data into our database systems, ensuring data integrity and maintaining...