IT Help Desk Support - Level I Job at K2 Staffing, LLC, Nassau, NY

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  • K2 Staffing, LLC
  • Nassau, NY

Job Description

Summary

Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY) . They are in need of a  Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.

Duties & Responsibilities
  • Front line defense with customers calling in with technical issues
  • Ability to properly hand calls off to more experienced technicians when needed
  • Following tickets through the process until closure. 
  • Password resets
  • IP Phone setup 
  • PC setup (i.e. software install, adding domains, etc)
  • IT equipment installation 
  • Printer install
  • Assisting onsite technical lead with various IT-related projects. 
  • New User On-boarding
Qualifications & Requirements
  • 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support

  • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. 
  • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system. 
  • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc. 
  • General understanding of software installation
  • General understanding of printer installation 
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.

Job Tags

Full time, Remote job,

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