Job Description

Position : Customer Support Representative (German)

Location : Qormi, Malta (office)

Employment type: Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES:

• Provide exceptional service to customers, ensuring their needs are met efficiently.
• Coordinate with relevant departments for timely issue resolution and follow-up on pending matters.
• Manage and respond to incoming requests via email, phone, and live chat.
• Address customer inquiries in line with company guidelines, maintaining a customer-centric approach.
• Report recurring customer issues and feedback to management and relevant teams for improvement.
• Act on requests and instructions from management promptly.
• Promote company values and products to enhance customer experience.
• Maintain professional relationships with both customers and colleagues.
• Collaborate with third-party service providers to ensure seamless service delivery.

REQUIREMENTS:

• Native / fluent in German (C1) both verbal and written. Good command in English
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable
• Attention to detail
• Empathic with genuine desire to help
• Ideally interested in marketplaces, shared economy and new technologies
• Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

BENEFITS:

• Competitive salary and benefit package
• Extra days of vacation on top of common allowance
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Comprehensive training and constant feedback
• Relocation support for international applicants.

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