As a QA Specialist you will be part of the Contact Center Support Team, working closely with internal stakeholders, vendors, and team members to help ensure the delivery of an unparalleled experience. You will ensure customer interactions are delivered in the most effective manner through random and targeted team member call quality evaluations. You will be responsible for ensuring high quality standards (and sales goals) are exceeded across multiple channels. You will report on quality findings, delivering coaching sessions and update quality score cards (as needed). You will be collaborating with Leadership and cross functional teams.
This position is onsite in our Northbrook, IL corporate office. Remote work is not an option.
Requirements
Benefits
Nurse Manager - Medical Oncology/Outpatient Infusion,Location: Baltimore, Maryland, United States,Base Salary - USD $95,000 to $125,000,No remote work option,Industry: Healthcare / Health Services,Job Category: Medical / Health - Nurse Leadership
...JOB SUMMARY The University of Connecticut is accepting applications for the full-time position of Assistant Cross Country Coach/Assistant Track and Field Coach. DUTIES AND RESPONSIBILITIES This individual will be primarily responsible for recruiting student...
...with purpose? The City of Savannah seeks a highly qualified Environmental Services and Sustainability Director who is passionate, collaborative... ...and support for City staff. Assesses the need for new policies and ordinances. Identifies potential funding sources and...
...Non-Compete Contracts * Are you an Occupational Therapist (OT) who is passionate about making a difference... ...situations? Is working for a mission-based, culture-focused organization that... ...time (PRN) Occupational Therapist for school-based services in Sioux Falls, South...
...preferred. Assigned Accounts: Include but not limited to Lumen, Zayo, Bright speed, Windstream, AT&T Wireline, CenturyLink, Charter, Cox, Comcast, Dish, DirectTV, Consolidated Communications, Frontier, Google Fiber, Hawaiian Telcom, Mediacom, TDS Telecom. You will be...