Job Description

Competitive pay with generous monthly bonus opportunities!

iCRYO is an upscale wellness service retailer of Cryotherapy, Photobiomodulation Therapy, Infrared Sauna Therapy, Body Sculpting, IV Infusion Therapy and other related services. Our mission is to elevate the quality of our team members and guests by providing professional, affordable, and convenient personal health services while raising the standard in the health and wellness industry.

Our Company Culture is centered around the passion we have for increasing the quality of life for our guests. We work as a team in all aspects of our daily operations to provide first-class professional, affordable, and convenient services to the masses. With accountability on all levels and productivity throughout our organization, we can provide our guests with the most exceptional personal health experience they deserve.

We are a team of like-minded individuals who work hard, have fun, and  constantly go out of our way, each and every day, to create amazing and potentially life-changing experience for our guests.

Position Overview: 

As the leader, the Center Manager is responsible for overseeing all aspects of the center operations while maintaining our company culture and core values.  The Center Manager is directly responsible for  achieving sales goals through exceptional guest service, marketing for the center, sales growth, cost control and Profit and Loss accountability.  The Center Manager will also be responsible for continuing the education of other team members and maintaining safety protocols within the center. 

The ideal candidate should be action oriented, sales driven, ambitious, display leadership, a great cultural fit, upbeat, confident, honest, detail and goal oriented.  The person will identify and solve problems, set expectations and goals, and delegate tasks but should also be able to assist the team members on an individual level should they need help.  This candidate shall also possess the skills necessary to autonomously manage with minimal direct supervision. 

Qualifications: 

• 2 - 5 years management experience with a high-volume service retailer or fitness center. 
• Ability to work a minimum of 40 hours per week on a flexible schedule including evenings weekends, and some holidays.  Occasional overtime may be required. 
• Ability to provide exceptional guest service and education to our guests. 
• Time management skills, good judgement, and the ability to multi-task. 
• Strong leadership qualities; motivated, professional and respectful, with a demonstrable ability to coach a team of individuals.
• Ability to read, digest and analyze various reports, including but not limited to, various sales and time reports.
• Understanding of profit/loss evaluation and knowledge of the importance of guest retention.
• Computer knowledge including, but not limited to, point-of-sale system, Apple/Mac devices, Microsoft Office Suite, and payroll system. 
• Ability to pass a number of iCRYO training and service exams following in-person operations training. 

Essential Functions: 

1. Market the center and grow guest retention through sales. 
   • Utilize business building tools and programs to increase sales, increase guest count, and retain pass-holders. 
   • Meet or exceed minimum productivity requirements as established by the company. 
   • Promote and sell services and products. 
   • Develop and maintain local business relationships. 
   • Maintain professional appearance and a positive attitude. 
2. Provide exception guest service and education to guests. 
   • Understand the needs of guests; handle and resolve guest service issues to maintain guest loyalty. 
   • Educate the guest on the services we offer and the benefits of each service prior to services being performed
   • Communicate to the guest a clear understanding of the pricing of services when making sales. 
   • Display a sound understanding and perform all available services in a competent, efficient and professional manner. 
   • Coach and develop the team through existing guest services training programs.
   • Establish and maintain a positive working relationship with team members, center and franchisor personnel, as well as landlords and property managers.
3. Lead and develop a team. 
   • Recruit, interview, hire and retain employees. 
   • Motivate the team by creating a positive work environment. 
   • Train and provide guidance to employees on the use of all business operating systems, including, but not limited to, point-of-sale systems. 
   • Train and provide guidance to employees on proper protocols for services. 
   • Set clear goals and objectives for team, measure performance and provide guidance to the team through regular communications to meet goals. 
   • Document important conversations, incidents and employee goals. 
   • Approve time off and schedule employees according to forecasting requirements. 
   • Discipline, terminate, and facilitate the transfer of employees when appropriate and with guidance from your HR and/or ownership team. 

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