Job Description

The Restaurant Captain is responsible for supervising and coordinating the activities of servers and other front-of-house staff. They ensure exceptional service, guest satisfaction, and smooth dining operations by managing seating arrangements, resolving customer issues, and maintaining high service standards.

• Guest Service and Satisfaction :

  • Greet and welcome guests, ensuring a friendly and professional atmosphere.
  • Oversee the guest experience, ensuring that each customer receives timely, efficient, and courteous service.
  • Address and resolve customer complaints, ensuring a positive resolution and maintaining customer loyalty.
  • Ensure that all customer special requests (e.g., dietary restrictions, preferences) are noted and communicated to the kitchen and service staff.

• Team Supervision and Leadership :

  • Supervise and lead servers, bartenders, and other front-of-house staff during service hours.
  • Provide guidance and training to new staff, ensuring they adhere to service standards.
  • Monitor staff performance and assist with improving service quality.
  • Conduct regular briefings with the team to review daily specials, service standards, and any specific guest needs.
  • Coordinate the staff schedule to ensure sufficient coverage during peak hours.

• Service Flow Management :

  • Coordinate seating arrangements to optimize table turnover and manage guest flow during busy periods.
  • Ensure timely delivery of food and drinks to guests, keeping the dining experience smooth and efficient.
  • Work closely with the kitchen and bar staff to ensure orders are accurate and delivered in a timely manner.
  • Monitor and manage guest wait times, ensuring that customers are seated promptly or informed about delays.

• Quality Control and Standards :

  • Ensure that all service protocols, including cleanliness, table settings, and presentation, meet the restaurant's standards.
  • Ensure that all food and beverage orders are correct and consistent with the restaurant's menu.
  • Check that all staff members follow health and safety guidelines, including food handling and hygiene standards.

• Administrative Duties :

  • Manage reservations and special event bookings.
  • Oversee billing and payment procedures, ensuring that customers are billed accurately and efficiently.
  • Track and manage inventory levels for dining room supplies (e.g., cutlery, napkins, glassware).
  • Assist in inventory control and stock management for the front-of-house area.

• Collaboration with Management :

  • Work closely with the restaurant manager and kitchen staff to ensure smooth operation and effective communication.
  • Provide feedback to management on areas of improvement related to service quality, customer experience, or staffing needs.
  • Assist with the implementation of promotional events or new menu launches.
    
    
    
    
    If interested please share me your updated resume in below details
    Email id :- [email protected]
    Number :- 9833142611

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