Job Description

Engagement Description - Resource responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services team and vendor teams.

Duties include:

• Provisioning access to support the outbound call program
• Serving as a liaison between SHS, vendor and SO teams
• Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings,
• Provide weekly performance reporting
• Monitor performance and request corrective action as appropriate

Top 3 Required Skills/Experience -

• Project Management
• Call Center experience
• Leadership and analytical experience with data / operations

Required Skills/Experience -

• Excellent analytical, organizational, problem solving, verbal and written communication skills.
• Knowledge of project management tools and methodologies.
• Ability to work independently, within a team environment and with multiple priorities.
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
• Ability to work closely with the technical support team in understanding and resolving systems issues.
• Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
• Support vendor in achieving performance management, KPIs and SLAs.
• Onboard and train vendor leaders or vendor trainer, as needed.

Education/Certifications -

Bachelor's degree

Job Type: Contract

Pay: $35.00 - $38.50 per hour

Shift:

• 8 hour shift
• Day shift

Work Location: In person

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