Job Description

Cerebra Consulting Inc is a System Integrator and IT Services Solution provider with a focus on Big Data, Business Analytics, Cloud Solutions, Amazon Web Services, Salesforce, Oracle EBS, Peoplesoft, Hyperion, Oracle Configurator, Oracle CPQ, Oracle PLM and Custom Application Development. Utilizing solid business experience, industry-specific expertise, and proven methodologies, we consistently deliver measurable results for our customers. Cerebra has partnered with leading enterprise software companies and cloud providers such as Oracle, Salesforce, Amazon and able to leverage these partner relationships to deliver high-quality, end-to-end customer solutions that are targeted to the needs of each customer.

Role: Flexera Admin

Remote/Onsite : 4 days onsite / 1 days WFH

Location: Greenwood Village, CO OR Charlotte, NC OR St. Louis, MO

Must have skills/certs/technologies:

• 2-5 years of Application Admin experience supporting a Flexera application (could be Flex One, Flexera One or Flex Net)
• Backgrounds:
  • CTL/Lumen, Verizon
  • Could be someone with ServiceNow SAM module admin experience, it might be able to translate skills over to flexera.
  • **don't want to see software asset mgt in flexera they need to have admin skills in flexera.

Job Description:

Responsible for enhancements and configuration along with the daily administrative support of Flexera One vendor hosted applications. Provide hands-on technical support and enhancements of the application along with knowledge transfer to other team members. Must understand the needs of the business and be able to manage those needs and requirements in support of multiple business groups' user administration, system configuration and enhancement requests.

• Review business enhancement requests, requirements, interdependencies, potential risks, user stories, business process descriptions, use cases, user stories, and workflow analysis
• Provide level of effort and estimates for enhancement requests
• Manage multiple enhancement initiatives and ongoing daily support for Flexera One vendor hosted application
• Work independently and with team members to resolve incidents and problems for the production application in accordance with identified Service Level Agreements
• Analyze application related problems, coordinating with multiple in-house teams to diagnose and fix operational issues
• Mentor and share knowledge with other team members as well as consulting, advising and training on specialized features and functions
• Participate in continuous performance improvement sessions to review and discuss opportunities to improve processes, standards and application efficiencies
• Design, configure, code and test enhancements for the application. Review and test enhancements assigned to team members when required
• Prepare and maintain functional and technical documentation
• Follow established corporate configuration and change control processes
• Engaging/working with vendor on application outage escalations, application upgrade support, application performance and support case monitoring.
• Assist with Monthly Operational Reporting to Senior Management - Support Cases Closed, Status on Project Initiatives

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10215820
• Position Id: 2024-52968

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